uncomfortable – Workplace Navigator

Patience is the ability to reframe one’s reality into something that is more acceptable. So, if there is suddenly a delay on the highway on the way to the airport, you can reframe it in a way that doesn’t cause you anger and frustration. Perhaps there is another flight if you miss this one or maybe I get to spend one more day in paradise or in my cozy home. Jane Bolton wrote in article for Psychology Today that “impatience was a happiness killer.” That got my attention. My habitual slide into impatience was killing my happiness. Perhaps it was time to address my foot tapping anxiety, my constant clock watching or interrupting others to “get to the point” and embrace the space for just this moment.

Here are 6 tips on developing patience:

Determine what type of impatience you are suffering from. Sarah Schnitker breaks it down into three types: Interpersonal patience (our ability to be patient with others like children and co-workers), patience in life hardships (when we deal with a significant setback like a hurricane or loss of a spouse or job), and patience for daily hassles (the irritation of daily hassles like wifi outages and traffic issues). I tend to have an easier time with being patient interpersonally but can completely lose my cool when my Wi-Fi slows down or other daily hassles. I can struggle with wanting to push a rope like when my returning to my house after Hurricane Matthew was dependent on one lowly cabinet that was back ordered. Without the cabinet, can’t have a counter top, therefore, can’t have a sink, therefore can’t put in the flooring. Ugh. It’s good to know that I’m strong in some areas so maybe I can build in other areas.
Be an active listener. It’s pretty hard to fake being a good listener. I knew an executive that was pretty good at faking listening but regardless of what story I was telling, they would respond with a completely unrelated statement. Although they were great at maintaining eye contact and leaning in, their lack of understanding with a reframe of what I said, asking a relevant question or giving additional information made it clear they weren’t listening. Failing to be an active listener creates disconnection. I try not to check out but look for ways to create understanding by reframing and asking clarifying questions.
Pay attention when the irritation starts. I recently completed a long drive from Jekyll Island Georgia to Durham NC. Every time I would see brake lights a quarter mile ahead headed north bound on 95, I could feel the stress take over. I personally have been stuck in a 4 hour delay on 95 before and just the whisper that it could happen again can cause me angst. There was an oversize load that several semis needed to pass. I remember thinking, “Well, let this just pass.” I actually got in the slow lane to let all my impatient road buddies pass. We were going 50 miles an hour after all, it’s not like I was walking home. But knowing that I was starting to get frustrated help center me.
Get comfortable with being uncomfortable. As written on the Goodwill Blog, “Waiting around for something you really want or need doesn’t’t feel good. For many of us, waiting can be downright uncomfortable. And this discomfort often results in feeling impatient. How do you fix this? You can increase your tolerance for uncomfortable waiting periods by making yourself wait more often. That might sound counterintuitive, but, if you think about it, you can really become a more patient person.” I remember reading this many years ago and the example was to get in the longest checkout line at the grocery store or (God forbid) DMV.
Stop Multitasking. As much as I like to think that I am robustly juggling several things flawlessly, I am, in fact, just skimming from one task to another to another and spreading myself too thin. As written by Goodwill, “Multitasking can also force us to move too quickly from one task to another. We might then expect others to move quickly with us. Forcing others around us to rush is a form of interpersonal impatience, and it can put a bad taste in others’ mouths about you.” The opposite of this is uni-tasking. Focus on what is in front of you right now and put away everything else as a distraction.
Be here now. When I was in that “almost stuck on 95 north” moment. I remember pulling into the right lane and thinking, these other folks like these truckers have some place they have to be. I only have to be here alive, safe and with plenty of gas. I’ll let everyone else be on their way and, eventually, I’ll be able to pass when it’s the right time for me. I always love Rick Hanson’s question, “Are you alright right now?’ Yes, yes I am. And now. And now. And now. When I am Ok with the current moment, I don’t need to get impatient for the next moment.

I always admired my late father for what I saw as his infinite patience. A 35-year veteran of teaching 8th grade history and a doting grandfather to 4 grandchildren. He was, as I reflect back, always just in the moment. I imagine channeling him when I have felt impatience rear its ugly head. “What would Daddy do? “How do you find patience?

I’ve been a professional coach for the last 15 years and have spent the last 3 years doing it full time. I have seen themes amongst my clients with the most prevalent being the inability to set boundaries. This was especially true when many of us became remote workers at the beginning of the pandemic. Half-naked spouses walked in the background of zoom calls, we were literally transported into colleagues’ bedrooms inclusive of unmade beds, screaming children and lounging pets. There never seemed to be an off switch to my laptop and the demands never seemed to stop. We’ve slowly inched back to what is nostalgically sort of normal (but not really). It’s time to start rebuilding the boundaries that we either had before the pandemic or start all over and initiate some boundaries from scratch.

I love this quote from Brene Brown’s Atlas of the Heart, “Resentment is the feeling of frustration, judgment, anger, “better than,” and/ or hidden envy related to perceived unfairness or injustice. It’s an emotion that we often experience when we fail to set boundaries or ask for what we need, or when expectations let us down because they were based on things we can’t control, like what other people think, what they feel, or how they’re going to react.” Instead of walking around with resentment, think about one new boundary you could set up now so that you can take back control of your life.

Here are 5 tips to setting boundaries:

Minimize Notifications. I had a client complain about their spouse because they were unwilling to make dinner when she was delayed at work. I shared the Brene quote about resentment and said, “It sounds like he’s setting a boundary and perhaps you resent him for it.” She told me that the next evening she received a text a 3 AM. It ruined her sleep. She had an epiphany that she needed to set a boundary. She set up her phone to not receive text notifications from 9 PM until 5 AM. I can remember when I first got my laptop, I was getting bells and beeps for all kinds of reasons and I spent the next week figuring out how to turn them off. Most notifications are nothing but distractions and they invade at the most inopportune times like sleep or when you want to be fully present. Turning off notifications that aren’t useful is one boundary you can set.

Communicate with Clarity. I love the Power of the Positive No by William Ury because it’s all about communicating your values proactively instead of falling into resentment. The template is Yes, No, Yes. The first yes is what you value like “I value being present for my family when I’m not working”, the no is “I won’t be receiving notifications after work hours” and finally the last yes which is “If it’s truly an emergency I propose you can call my cell phone.” Setting expectations is a key part of setting boundaries. If you aren’t going to answer email or will be responding to slack messages at the end of the day, let your employee, coworkers and boss know. It can be quite jarring when someone who would answer you immediately suddenly starts answering texts the next day. Communicate your boundary upfront.

Get Uncomfortable. Setting boundaries is about leaning into discomfort. I typically don’t have clients of Fridays and I don’t have clients after 3 PM so that I can go swimming at a local pool. It can be uncomfortable when someone wants me to set up a recurring appointment during these times. I don’t necessarily have a conflict but this is my time. I have to make myself and what Stephen Covey referred to as Q2 time or quadrant 2 time, that which is important but not urgent. Lots of things fall into this quadrant like writing this blog, going swimming and working on ancestry projects. It’s uncomfortable to make this a priority. It doesn’t help that women aren’t typically good at advocating for themselves. To advocate for yourself by setting boundaries is to get uncomfortable.

Others May Not Get It. When I start advocating for myself with boundaries there is a good chance that other folks won’t get it. They may push back. It’s fine to empathize with “I can see you are frustrated I won’t change my schedule on Fridays” or “I can see you are upset that I didn’t respond to your email until this morning.” Just because someone else isn’t comfortable with your boundary is not an indication that the boundary is not useful or needed. As Wayne Dyer said, “What other people think of me is none of my business.” Let go of the expectation that others will understand your boundary.

Stay Flexible. I go to bed at an outrageously early time for a grown adult. I usually head to bed at 8:30 PM. This has contributed greatly to better sleep for me. I have learned that if my kids are home or I am visiting others, I will need to be flexible. I recently saw my kid’s uncle in New York. I hadn’t seen him in over 10 years and it meant driving a night (something I try to avoid) and not getting home until 10 PM. Yes, I have boundaries but I need to be flexible and adaptable to the situation at hand. I also have to pick up my son in the middle of the night as he travels back from several weeks overseas in the Republic of Georgia. I may flex or update my boundary but I’m able to resume it, if it’s still a priority to me.

As I frequently tell my clients it’s important to start small. I think of Tim Ferris’ book, “The 4-hour workweek,” in which he only responds to emails once a week and he had clearly outlined boundaries throughout his week so that he is able to only work 4 hours a week. That is great for Tim. It’s not necessary to start there for you or me. Start small and get a win on creating one tiny boundary. What boundary will you try first?